Hi, I'm Pratham Agrawal
Associate Consultant with 4+ years of experience in full-stack development, cloud technologies, and AI-driven automation. Currently delivering enterprise-grade ServiceNow solutions across GenAI, Agentic AI, Now Assist Skills, and AI Agent Studio, architecting scalable intelligent workflows.
4+
Years Experience
ServiceNow & AI
Specialization
About Me
Here you will find more information about me, what I do, and my current skills mostly in terms of programming and technology
Who I Am
I'm an Associate Consultant at Infosys, Mumbai with 4+ years of experience in full-stack development, cloud technologies, and AI-driven automation. I deliver enterprise-grade ServiceNow solutions across GenAI, Agentic AI, Now Assist Skills, and AI Agent Studio.
My hands-on work spans Glide APIs, Flow Designer, UI Builder, Workspace, business rules, client scripts, UI policies, Playbooks, Service Portal, ATF test suites, REST/SOAP integrations, Integration Hub, and Moveworks — all aligned with ITIL best practices. I collaborate closely with stakeholders to design and implement high-impact, AI-powered platform capabilities aligned with business goals.
Earlier in my career, I led the development of a production-grade restaurant discovery platform using Next.js, Node.js, Firebase, and GCP, and built a Learning Management System portal focused on accessibility and real-time analytics.
I thrive in collaborative environments, always learning new technologies and staying current with the latest in AI, cloud, and web development.
My Skills
Work Experience
Discover my professional journey and the key engineering roles I've undertaken.
Associate Consultant
CurrentInfosys, Bangalore
Nov 2024 - Present
Building enterprise-grade ServiceNow solutions using GenAI, Agentic AI, Now Assist Skills, AI Agent Studio, and Moveworks. Collaborate closely with stakeholders to design and implement high-impact, AI-powered platform capabilities aligned with business goals.
Hands-on with Glide APIs, Flow Designer, UI Builder, Workspace, business rules, client scripts, UI policies, Playbooks, Service Portal, ATF test suites, REST/SOAP integrations, and Integration Hub aligned with ITIL best practices.
System Software Engineer
Krishworks Technology and Research Labs Pvt. Ltd.
Jun 2022 - Nov 2024
Led the development of a production-grade restaurant discovery platform for the Israeli market using Next.js, Node.js, Firebase, and GCP, improving website performance by 30% and customer engagement by 10%. Successfully migrated the application from React.js to Next.js.
Managed end-to-end development of an advanced LMS portal for Jamaican teenage students, emphasizing mental health and personal development. Improved UI designs for usability and accessibility. Implemented real-time analytics and integrated Razorpay and WiPay payment services.
Projects
Explore a selection of my featured projects showcasing my web and platform development capabilities.
Tech Solutions
A comprehensive portfolio website for service-based companies developed using Next.js. Utilizes modern libraries such as React-Awesome-Reveal, react-icons, react-count-up, react-syntax-highlighter, and react-typed.
Zostel Clone
Trip planner with best places to visit and hotels for stay. Built LongStay and BookNow pages of the platform in under 1 week.
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